Return and Refund Policy

Exchange Policy:

Please email us at support@ensmile.com to request a replacement product if you believe you have think you have received a faulty product or call our team at 0322-2260077.

If the treatment plan is not working:

If you have worn the aligners as prescribed and they are not working, and if the Ensmile-affiliated orthodontist feels that a new treatment plan is advisable, we will work with you to develop a new treatment plan at no extra charge. If this describes your circumstances, you may be obligated to submit a new impressions or scans, photographs, but no refund will be given.

Impression/Scans Payment Return Policy:

We do not accept returns on either the Impression’s payment or the Aligners, aswe are not able to reuse your custom made aligners for anyone else. Once we obtain your Medical History and Consent Form, your Impressions will b taken and will be sent for processing and cannot be refunded (unless our orthodontist, after reviewing your models, photos and other information, determines that you are not a suitable candidate). Once you accept your treatment plan, we will begin producing your custom aligners, and a refund will no longer be available. If you have a question regarding your order, please email us at support@ensmile.com

Returns Process:

Please follow the steps below when returning your package if applicable:

  • Pack your items in the original packaging.
  • Include all original packing materials and manuals.
  • Please let us know you’re planning to return your packageby emailing at support@ensmile.com or calling at 0322 2260077 with your full name, phone number and email address.
  • Send to: Ensmile Center, 2 Block H, Main Canal Road,Johar Town,Lahore
  • Please send via traceable service for proof of delivery.

Receiving Refunds:

All the refund will be returned to the customer, if any, via the customer’s purchasing method only. Once we receive and process your return, we will email you to let you know your refund has been issued. You’ll typically see your refund within 8 to 10 business days of processing depending on your financial institution.

Faulty Items:

If you have received a product that you think is faulty and wish to receive a new item, you will send us the photograph of the item and our team will assess and return to you at our earliest. Otherwise, please call our team on 0322-2260077 and we will get back to you.